What are the cancellation, prepayment and other policies?

We require a 100% payment at booking.

Your booking is confirmed when the payment is done. 

Your payment is non refundable ​

A total of 33% for : government taxes + cleaning fee + accommodation fee for services must be added to the room rate.

 We recommend you purchase travel insurance in case of travel delays, bad weather/natural disaster/pandemic events in your area, personal illness/death in family, or personal situation preventing your travel. These events causing cancellations  may be claimed under your travel insurance. We will assist with documentation requested from our hotel for your claim.

 

Prices are subject to change;  pre-paid rooms are guaranteed.  All prices are set by the competitive market and confirmed bookings are not price changeable.  Guest agrees to pay the listed rate when the reservation is confirmed and pre-paid.  This is also for all bookings arranged through third parties, booking websites, travel agents, etc. 

Rates include a linen & towel setup. Amenity fees are included in the total rental rate.

Linens and bath towels are included in the unit, maid service is included in the rental rate. We do not permit bath towels or linens to be taken from the units, but we provide extra pool and beach towels for your use.

No unregistered/outside guests are permitted overnight in the apartment. The apartment has a max capacity of 4 . This is for the safety and security. 

FALSIFIED RESERVATIONS

Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in. 

 

WRITTEN EXCEPTIONS

Any exceptions to the above mentioned policies must be approved in writing in advance

PARKING 

Vehicles are to be parked in designated parking area on the property. Vehicles are the sole responsibility of the vehicle owner.

WATER AND SEPTIC

These apartments are on septic tank systems. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper.  

No feminine products should be flushed at anytime. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to two hundred dollars USD ( $200USD )

STORM POLICY– HURRICANE OR STORM POLICY

No refunds will be given unless: 

The state or local authorities order mandatory evacuations in a "Tropical Storm/Hurricane Warning area" and/or a "mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning" area of residence of a vacationing guest. 

The day that the authorities order a mandatory evacuation order in a "Tropical Storm/Hurricane Warning," area, we will refund: 

Any unused portion of rent from a guest currently registered 

Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, to come in after the Hurricane Warning is lifted

Any advance rents collected or deposited for a reservation that is scheduled to arrive during the  "Hurricane Warning" period. 

STORM POLICY/ROAD CONDITIONS

No refunds will be given for storms. 

 We do not refund due to road conditions.

COVID - 19

During the time I, or those I am responsible for, am or are present at White Turtle Belize, I agree to comply with any and all requirements related to COVID-19,  of White Turtle Belize  related to COVID-19, including but not limited to compliance with governmental directives and/or orders, use of social distancing and/or masks, immediate disclosure to the hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and other orders or directives issued by the villa or any agencies or entities of government . Should any portion of this agreement be declared unenforceable by a court of competent jurisdiction, the remaining parts shall remain in full force and effect.  I irrevocably agree that any dispute arising out of, or in connection with this agreement and in particular with reference to this COVID-19 exclusion clause, shall be governed by Belize law and shall be decided solely and exclusively by the Belizean courts

How do I get from Belize International Airport to Placencia?

The most popular method is to take one of Belize's regional planes ("puddle jumpers") from the Belize International Airport (BZE) to Placencia. you can pre-book this flight yourself by going to www.tropicair.com, or www.mayaislandair.com. The flights are scheduled throughout the day. The flight is only 40 minutes long and once you're away from the mainland the water turns beautiful shades of blue and turquoise. Ask the pilot if you can sit in the co-pilot seat - they will let you if you ask. The right side of the plane shows you the Maya Mountains and the lagoon, and across the mainland. The left side shows you spectacular views of the Caribbean Sea !

How much time should I leave between flights? What is the airport like? 

We recommend leaving at least 75-90 minutes between your incoming flight and your puddle jumper flight. Please note that the airlines still recommend 2-3 hours in between. While there is always a chance of delays, please schedule what makes you comfortable. If you breeze through customs and immigration, they will put you on an earlier flight.

Immigration - After getting off the plane have your passport and Arrival Form (they give it to you on the plane) available to go through customs. As noted above, try to sit at the front or back of the plane, not the middle, to get off the plane first. Immigration is pretty straightforward, and you just need to get your passport stamped. You then pick up your bags

 Another note here before you leave the baggage claim area (the baggage claim duty free store is the only place you can buy duty free at arrival in BZE, to take with you for your vacation - the others are in the main waiting area and for taking back out of the country when you are leaving). After you are in the baggage claim area look around and you'll see a store called "Arrival Duty Free". This is not your typical duty free store where you buy wine or perfume, etc, when you leave; this store is for buying when you arrive in Belize and they have the very best prices. If want to enjoy any of the name brand liquors like Bombay Gin, Johnny Walker Scotch, Stoli Vodka or any of the others make sure you buy those liquors here at this store. Because of the high import tax these same liquors will cost twice as much in Belize (local rum, beer, vodka are relatively inexpensive.)**If you buy duty free, as you head towards customs, you will have to get in the line for "Declaring" items.

Customs - You will fill out the form on the plane, and you present this here; you can get through quickly if you are not declaring anything. The officer may direct you to the line to get your bags checked, but again this is pretty low stress. Your personal items are allowed duty free in Belize. There is an import allowance of 200 cigarettes or 1/2 pound of tobacco goods, 20 ounces of alcohol and one bottle of personal perfume. For other questions regarding customs, please check: http://www.customs.gov.bz/

What do I do when I get to Placencia to get to the White Turtle Belize ?

       

We will contact you 30 days before check in to get your arrival time. We can arrange a pick up from the Placencia Airport. If you arrive at a different time than you thought, when you get to the airport, ask the airline desk to give Reuben a call at 670 9209.  Check in is easy - When you get to our property Rueben will give you your keys and a quick overview of the house and you are set to enjoy. Rueben en Rufina are our care takers and they take great care of our guests.

       

What is rainy season like? What about the weather overall? 

       

Belize is subtropical, with a mean annual temperature of 80 degrees F. It is similar to South Florida weather. During the months of November to March expect temperatures in Placencia to be in the middle to high 70's or low 80's. Winter storms called "Northers" may bring rain and lower the temperature down to the low 60's. Inland, temperatures are usually higher, reaching the 90's during the warm season. Trade winds blow along the coast and on the cayes most of the year, keeping temperatures pleasant even in the hottest months, except for a few weeks, generally around mid-August through mid-September.

       

The dry season generally lasts from November through May while the rainy season is typically June-November. The rain during this season often comes during the night. Hurricanes occasionally occur August through October (about once every 30 years, in the last hundred years). Rainfall is heaviest in the south and the jungle areas (around 180 inches), lightest in the north and on the Cayes (around 50 inches). Water temperature averages between 76 and 83 degrees F.

       

Many people ask if they should even consider coming during rainy season. There are many mini droughts in "rainy season" and sometimes it seems to rain as much in "dry season." Weather is always unpredictable, but, your chances of having your particular week ruined by the weather are statistically small. There is not one particular time of year that is "predictable" - with the exception, September and October are typically the wettest/muggy-ist/hottest/buggy-est - but you can also find great deals on travel then.

       

Do I need to worry about ZIKA or other tropical diseases/COVID? Are the bugs bad? Do I need shots/vaccinations? What about sand fleas/flies/no-see-ums?

       

We always refer to the CDC page for any updates. We recommend being careful with applying DEET especially at high risk times (after a rain, at dusk/dawn, in the jungle.) 

       

There may be some sand flies and mosquitoes but primarily when it is calm and at dawn or dusk. They are more prevalent on the mangrove cayes and near the lagoon. The biggest health hazard is a serious sunburn which can ruin your travels. It is highly improbable that you will be in an area on the peninsula where you will be bitten by an Anopheles mosquito with the malaria parasite. The same is true of other diseases, such as Dengue Fever. If your plans include a stay in the jungle however, check with your health provider about risk versus treatment. It is always a good idea to keep your tetanus booster up to date though no shots are currently required to enter the country.

       

Sand flies/fleas/no-see-ums - These are present in all tropical places. Where you see raked sand, you are probably pretty safe from them. We recommend using Avon's Skin So Soft as this is a natural repellent they can't bite through. As they are actually tiny crustaceans and not insects, DEET has no effect on them. Most people will have no problems, they are generally active after a rain, or when it is cooler. You will not know you are bitten until the next day, when they show up as very itchy red bumps, often many at a time. They are a nuisance but nothing serious or life threatening - Benadryl cream is helpful to stop the itching.

       

Other "creatures" - In your apartment, you may come across a few common bugs. Tiny (non biting) ants are common, and you will see that if you leave any sort of food out they will find it.  You may also see an occasional gecko in the apartment—they are harmless and scared of people, and actually are pretty cute. They are good guys in that you rarely see too many bugs/spiders, because they eat them. They make a loud bird like chirping noise you may hear from time to time. Scorpions are present in Belize, but usually prefer to be where it is wet and are not seen as frequently on the beach. Please be aware anytime you are putting your hand into a dark space. Scorpion stings are painful but temporary. SPF and DEET are readily available at all local stores.

       

Because we are close to the reef, where there is a plethora of sea life, you will occasionally find jellyfish in the water. We have occasionally sighted a stingray and barracuda close to the shores as well. The best defense against jellyfish is to wear goggles, and exit the water if you see more than one, as the current may be bringing them closer to shore. If you get stung, take a Benadryl and scrape the sting with a credit card, then apply white vinegar. Barracuda normally do not attack people. Take caution in wearing shiny jewelry in the water, and if you see one, give it plenty of space. When entering the water if it is cloudy, take care to shuffle your feet as if there are stingrays present, they will be scared off. You can see them in clear water.

       

COVID - At CBC, we are following the highest degree of sanitization you will find in Belize. We are committed to providing a safe experience for our guests. 

       

 

Is Belize safe?     

       

Placencia is considered safe, with very little violent crime. The crime here is mostly opportunistic theft - we recommend you keep a close eye on your belongings and do not leave anything unattended, just as you would do anywhere. You can be lulled into a sense of security here because it is so quiet and peaceful, and lose vigilance to lock doors and bring things inside.  You have a very low chance of anything crime related happening here, and this is true throughout the country. The one exception is the south side of Belize City, where tourists do not go. This pocket accounts for the majority of reported crimes in the country. Because the country is the least population dense in Central America, the crime appears on paper, higher than reality. Visitors come here again and again because they do feel safe here, and unlike a lot of tourist destinations, you do not have to stay behind the closed walls of your resort. The village IS the experience and it is encouraged to go out and enjoy. Just like anywhere, don't flash cash or bring attention to expensive items.

       

Can I drink the water?    

       

Yes - right out of the tap; it is delicious! The tap water in your apartment is treated municipal water from a deep artesian well located on the mainland in Big Creek. Water is provided via a relatively new PVC pipe system to commercial and household users throughout the village. It is generally recognized as safe to drink. It is known to be potable and most expats and tourists drink right from the tap. Each person is different, however, and bottled water is available all over the peninsula, and is very affordable.

       

Do I need to bring a special outlet for my electronics?  

       

Electrical power is 110 volts/60 cycle, which is the same as the United States and Canada. The plugs and outlets are the same as the US.  We have a USB fast charger for you as well in your bedroom. A small surge protector is highly recommended for computers and other sensitive equipment.

       

Do I need to exchange my money?   

       

Local currency is the Belize Dollar. One U.S. dollar is worth two Belize dollars - it is set at this rate and does not change. Almost all prices are in Belize dollars except where noted. There is no need to exchange money as USD is accepted - for example, if the total is $30, this means Belize dollars, and if you hand them $15US, they won't bat an eyelash.

       

What time zone is Belize in?    

       

Belize is on Central Standard Time, however, they do not observe Daylight Savings Time. The local time is Greenwich mean time minus six hours.

       

Can I rent a car or golf cart? Do I need a car in Placencia? 

       

You can easily rent a golf cart in walking distance from the White Turtle Belize. You don't need one as everything is in walking distance, but a very fun outing is to rent one for a day (about $40US) and drive up to Maya Beach - about 12 miles up the peninsula. You do not need a car. The tour guides all pick you up in the village. Everything you need to do and see is walking distance from our property.

Can I buy basic needs at the local stores? What are prices like?

Within a few minutes walk, you can be at several grocery stores and farmer's markets. Produce is sold at farm stands throughout the village, not at the grocery stores. The grocery stores here are relatively well stocked. You can always find the basics, but specific, selective items are inconsistent. Things like bug spray, SPF, toilet paper, basic groceries are plentiful. There is a pharmacy in the village. There is a range to suit all diners here, from basic and casual to amazing dining. Prices here are similar to the US. Remember all prices are in Belize dollars so it looks double the price.

Can I use credit cards, and is there an ATM available?

Credit cards are accepted widely in the village. Some tour operators accept credit cards, but you will want to be prepared to pay cash for some. ATMs are available in the village for a fee of a few dollars.

How much cash should I bring? Are there safes in the room?

We have a safe in the apartment. The property is incredibly secure as many people bring valuable dive equipment, cameras, and of course their valuables, cash, passports, etc. Cash - most people bring about $100US for each excursion per person, and then expect that most places will take your credit card for dinners. I would bring about $50 per day for a couple extra cash plus your excursion money, just in case.

What languages are spoken in Belize?

English is the official language, though Spanish, Creole, Mayan, and Garifuna are also spoken. While the population of Belize is only about 365,000 and it is only about the size of New Hampshire, there is a great deal of ethnic diversity among Belizeans, who include Creoles (African-European), Mestizo (Spanish-Indian), Garifuna (African-Indian), Mayan, Anglo-European, Middle Eastern and Asian.

How much should I tip?

Tipping is appreciated and is about the same as the US. It is always kind and appreciated to tip tour guides or for any extra service.

How is the WIFI in Belize?

Belize is still a developing country, and the infrastructure is not a first world operation yet.  When it is stormy, the WIFI can be intermittent. You should expect to be able to check email and do your basic surfing here, but do expect for there to be occasions where it is slow or not connecting for a few minutes here or there. For the most part, you wouldn't notice unless you were online all day. WIFI is available almost everywhere you go in the village, just get the password from each place.

Is there a gym we can use?

Placencia has an outdoor gym which can be used on a daily pay basis, called Evolution. There are many yoga classes to be found throughout the village. You can also run or walk for miles on the beach right out front - all beach here is public use.

What excursions should I take?

The options can be a bit overwhelming….Cave tubing, hiking, snorkeling, boating, sailing, fishing, fine restaurants, shopping, Mayan tours, sunset cruises, scuba diving, cave tours, bird watching, biking, jungle tours, ziplining, parasailing, kite surfing, the zoo, and more. You can book before you come, or simply talk to Rueben or  visit the excursion offices while you are here—they are all within walking distance of our property.

Are there emergency medical services in Placencia? How do I call the police if necessary?

Belize is not known for cutting edge medical services, and this should be taken into consideration. Belize City has the most advanced medical services, and for serious problems, the village arranges for individuals to fly out on the next available puddle jumper. There is a moderately equipped hospital in Dangriga, about an hour drive away. The village has an on call, 24/7 doctor in the village. Dr. Alexis can be reached at 622.7648 or at home 523.4038. The Placencia Police station is located in the heart of the village, just a couple minutes walk away from our property.

Do I need a passport or visa?

A valid passport and return ticket is necessary for entry into Belize. No visas are required for citizens of the U.S., British Commonwealth nations, Belgium, Denmark, Finland, Greece, Iceland, Italy, Liechtenstein, Luxembourg, Mexico, Spain, Switzerland, Tunisia, Turkey and Uruguay.

How long can I stay in Belize while visiting?

A 30 day visitors permit will be issued to you upon arrival. Extensions are routinely granted at the Immigration offices located throughout the country.

What if I need a taxi?

our care taker Reuben is a certified taxi-driver ! Just ask him :-)

How can I do laundry?

We offer a laundry service for our guests , we wash - dry - fold for 15$us per load, talk to Reuben or Rufina, they will take care of it.

Lastly, before coming to Belize make copies of your passports, credit cards and driver’s license. Scan and email yourself copies and leave a copy at home in a safe. That way if you lose any of these items while you are here they will be easier to replace. Also, bring enough medicine with you if you take any prescription meds. Our local pharmacies are usually well stocked with general antibiotics, minor pain killers, cold and flu meds, etc, but if you need anything special bring it with you.

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